First of all, ask yourself the question - do you have the strength now to provide support or enter into a dialogue with someone? If “yes” - fine, if “no” - go rest yourself first.

Everyone deals with difficult situations in their own way. People experience a wide range of emotions, from the wildest anxiety to acute anger. Try not to take other people's emotions personally. They are a reflection of how the psyche of another person copes with a difficult situation. It’s not you at all.

Find out how you can help. Ask if the person wants to discuss the topic, be alone or be distracted by something neutral. People know by their own what will support them best.

If the person is ready to communicate, listen carefully until the person has finished speaking. Do not interrupt or try to finish the dialogue as soon as possible. Keep your "Me and I."

Tell the person that it is completely natural to experience something like this in a a particular situation. Avoid phrases like "come on, don't panic, everything will be fine." Don't discount the feelings of others.

It is important not to turn attention to yourself, but to share with a person his/her heavy feeling and experience. Let him/her know that he/she is not alone in his/her pain: “I understand you, I hear you, I empathize with you. I'm right next to you." If this is a loved one, remind him/her that he/she is dear to you.

If the relationships are close, you can hug or take the hand. First specify before whether the person is not against it. If he/she cries - give a napkin. Take care: create comfort, cover with a blanket, feed, put to bed. You can say with words: “I cover you with a blanket, you will be warm. I hug you. I stroke your head, I hold your hand. You are not alone with your pain, you are not alone with your fear. I am with you and I am here for you now.